1 click
To install the template
Ticket tracking
A structured support center to process each request faster
Centralize your tickets, calls, interventions, and tasks in a single application to track requests, coordinate teams, and accelerate resolution without losing information.
Replace scattered tracking with truly managed support
This template brings together all the steps of support tracking in one space: ticket qualification, contact initiation, intervention planning, and task execution. You gain visibility, reduce oversights, and provide your teams with a clear framework to handle requests methodically.
5
ready-to-use forms
100%
Customizable without development
France
Technology and hosting
5 linked forms to cover the entire support cycle
Ticket
Central form to record requests, track statuses, manage priorities, and link the file to associated actions.
Contact
Directory of contacts with their details, company, and associated support history.
Call
Log of calls related to a ticket or contact to keep track of exchanges and follow-ups.
Intervention
Tracking of planned or completed operations, linked to the ticket and the relevant contact.
Task
List of actions to be executed around a ticket, with responsible person, deadline, priority, and progress.
Everything needed to organize effective customer support
Centralized ticket management
Capture each request with its reference, status, priority, category, impact, and deadline to manage end-to-end processing.
Contact database linked to requests
Link each ticket to a unique contact and group the history of exchanges, calls, and interventions around the right person.
Support call tracking
Keep calls related to tickets and contacts to trace follow-ups, incoming exchanges, and actions taken by teams.
Intervention planning
Associate interventions with a ticket to organize visits, field operations, or technical actions with expected date and status.
Management of operational tasks
Detail the actions to be executed, assign them to a collaborator, and track progress until the deadline.
Ready-to-use tracking views
Utilize views by status, urgency, deadline, or dashboard to prioritize files and monitor workload in real-time.
From incoming ticket to tracked and documented resolution
The template relies on simple and useful links between tickets, contacts, calls, interventions, and tasks. Each request becomes an actionable file, then transforms into concrete actions that your teams can track, plan, and close.
-
01
1. Open the ticket
A ticket is created with its reference, title, type, category, priority, and basic information of the requester. The ticket becomes the reference sheet for the support file.
-
02
2. Link the contact
The ticket is linked to a contact, which can group multiple requests. This consolidates the support history of the client, user, or relevant service.
-
03
3. Qualify and coordinate actions
The ticket can point to multiple calls, interventions, and tasks. Each element keeps its own tracking while remaining linked to the main file to avoid information loss.
-
04
4. Plan the processing
Status views, urgent lists, deadline calendars, and to-do lists allow for assigning priorities, organizing workload, and meeting deadlines.
-
05
5. Close with traceability
Completed interventions, calls, and tasks enrich the history of the ticket and the contact. Teams have a reliable basis for customer tracking, reporting, and service continuity.
A clear interface to track support daily
All forms offered in the app templates are editable and adjustable to your business, as well as the colors and layouts.
A model suited for teams managing recurring requests
SMEs
Structure your customer support without complex tools and keep a clear record of each request, call, and intervention.
Large accounts
Coordinate multiple teams or support units with a shared file, common statuses, and precise deadline tracking.
Public sector
Organize the handling of requests, incidents, and interventions with a transparent and documented tracking logic.
Associations & NGOs
Centralize requests from beneficiaries, partners, or members to better prioritize responses and actions on the ground.
Yes. The ticket centralizes the request, then can be linked to calls, interventions, and tasks to track processing until resolution.
Yes. A contact can group multiple tickets, calls, and interventions, making it easier to read the support history by contact.
The template offers dedicated views like urgent tickets, tickets by status, and deadlines to quickly identify priority files.
Yes. Interventions are designed to organize on-site actions or technical operations, with a direct link to the ticket and the contact.
Yes. Tasks linked to a ticket allow for distributing work, assigning a responsible person, and tracking progress until the deadline.
Yes. Each form has a dashboard to track volumes, statuses, monthly trends, and key support indicators.
Install this ticket tracking template and structure your support
Start with a ready-to-use base to centralize requests, coordinate actions, and track deadlines. Then customize fields, views, and work rules according to your organization.
Teams transforming operations with Airprocess
Here is what our clients say
They trust us
Companies of all sizes and sectors that have optimized their operations with Airprocess
